Terms & Conditions

Welcome to Holgifts. By placing an order on our website, you agree to the following terms and conditions.

Handmade Products

All crochet products are handmade with care and attention to detail. Slight variations in color, size, shape, or texture may occur, making each item unique.

Product Appearance

Product photos are provided for illustration purposes. Actual products may vary slightly due to lighting, screen settings, or the handmade nature of the items.

Order Confirmation

Orders are confirmed only after a minimum advance payment of Rs. 500 is received. Customers may also choose to pay the full amount in advance.

Customer Information

Customers are responsible for providing accurate and complete information, including name, shipping address, and contact number. Holgifts is not responsible for delays or delivery issues caused by incorrect details.

Pricing Policy

All prices listed on the website are in PKR (Pakistani Rupees) and include product cost only.

• Shipping and delivery charges are calculated separately at checkout.

• Prices may change at any time without prior notice.

Delivery & Shipping

Estimated delivery times may vary depending on location, courier service, weather conditions, or public holidays.

Holgifts is not responsible for delays caused by:

• Courier service issues

• Weather conditions

• Incorrect customer information

• Unexpected circumstances beyond our control

Customized Orders

Customized or made-to-order products may require additional processing time. Customized orders are non-refundable and non-returnable once confirmed.

Returns & Exchanges

Returns or exchanges are only accepted for damaged or incorrect items. Customers must contact us within 24 hours of receiving the order with clear photos of the issue.

Intellectual Property

All website content, product images, branding, and designs belong to Holgifts and may not be copied or used without permission.

Contact Us

For any questions regarding our Terms & Conditions, please contact us through WhatsApp, Instagram, or our Contact Us page.